E-Call Systems for Senior Living: 3 Things That Matter Most
The article emphasizes that when choosing an Emergency Call (E-Call) system for senior living communities, it is crucial to select purpose-built technology like CenTrak’s TruView RTLS platform designed specifically for senior care environments, partner with vendors offering proactive, ongoing support such as dedicated Customer Experience Engineers to ensure successful implementation and user adoption, and focus on solutions that address critical senior living challenges while promoting resident independence and safety.
Senior living is a specialized subset of healthcare, and not all technology applications will fit into a resident’s life as they would for someone receiving inpatient or outpatient care. When selecting an Emergency Call (E-Call) system for your senior living community, it is important to closely evaluate the solution and the services provided by the vendor. Here are the three things that matter most:
1. The Technology: Purpose-Built, Not Retrofitted
Senior living technologies should be tailored to the specific pain points and needs of their environment, allowing for independence and peace of mind to coexist. CenTrak’s TruView RTLS platform and emergency call system was purposefully created to support the entire continuum of senior care (independent living, assisted living, skilled care, memory care, etc.). Drawing from over a decade of healthcare expertise, the technologies and best practices have been updated to suit the needs of seniors and their communities, including:
- Economical price point
- Accurate location data
- Use in open concept floorplans
- Ergonomic and comfortable wearables
This solution, and the team behind it, focus on solving some of senior living's most critical challenges while allowing residents to safely age in place.
2. The Partnership: Transform Your Community and Ensure Success
Senior living operators often encounter transactional sales models that provide little to no proactive support or ongoing relationships. This can leave communities feeling that RTLS is too complex or not the right investment. It is important to look for a partner who offers a service that ensures you are taking full advantage of the system and seeing its benefits.
The TruView team offers a dedicated Customer Experience Engineer (CEE), who ensures a flawless implementation process and coaches staff on system operations, benefits, and resident engagement to enhance user adoption. This goes beyond project management and training; the CEE practice provides ongoing consultation and communication with the community, ensuring optimal system utilization and paving the way for product enhancements based on direct customer feedback.
This partnership reinforces a long-term commitment to the client experience and enables the technology to transform traditional senior living e-call and wander technology into a multi-faceted source of truth that bridges people, processes, and technology. The CEE program aims to proactively monitor systems and incorporate tools necessary to "be the eyes" that most senior living communities lack, offering a unique approach beyond typical IoT partnerships.
3. The IoT Platform: Scale and Future-Proof Your Investment
Beyond meeting basic emergency call requirements, it is important to choose a vendor that offers additional applications that are easily enabled. Deploying an all-in-one RTLS solution for senior living can enhance both the resident and staff experience. TruView supports:
- Wander and roaming capabilities
- Contact tracing
- Asset tracking
- More features on a single, cost-effective, unified platform
The system provides accurate, real-time resident locations, numerous integrations between disparate systems, and advanced analytics to help communities make better decisions. With the knowledge and actionable insights provided, communities can offer a fulfilling and safe experience for residents, staff, and families.
TruView is positioned as a unique opportunity to support senior living holistically, not just technologically. The approach includes monitoring, communicating, consulting, building, and evolving, aiming to provide true independence and quality care for seniors.
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