Original Source: https://centrak.com/our-process/success-management

System Health

Your system’s pulse, at your fingertips

Keep your devices, sensors, and tags running at peak performance with CenTrak Connect Pulse™, the ultimate remote monitoring solution. Pulse is accessible via web and mobile (iOS/Android), putting the power of system management in your hands. Plus, with our Business Continuity solutions like High Availability and Disaster Recovery, you can ensure your RTLS system remains fully operational at all times.

Proactive Maintenance: Ensure optimal performance with continuous system monitoring and upkeep.

Smart Battery Management: Simplify battery monitoring and device troubleshooting to keep your system fully charged and ready.

Automated Alerts: Stay a step ahead with critical system notifications for rapid response.

Comprehensive Reporting: Get clear, detailed reports on hardware performance and system health.

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Pulse and Pulse Mobile

Business Continuity

Technical Support

Empowering your journey to healthcare excellence

Real-time location systems have become mission-critical and CenTrak products are designed to enhance and support the delivery of high-quality patient care. Our goal is to ensure you can effortlessly leverage our innovative solutions for positive impact.

Gain access to expert technical assistance via phone or our comprehensive web portal

Take full control of your support interactions by reviewing, updating open cases, and generating historical reports for complete visibility

Receive actionable recommendations based on support ticket analysis, along with expert advice on best practices to enhance system performance and efficiency

Login to the Support Portal

Technical Support

Customer Success

Maximize product value to improve outcomes

CenTrak offers valuable resources and support to ensure the optimal performance of your system. With access to expert guidance, proactive updates, and regular check-ins, we help maximize your system’s effectiveness and drive continuous improvement.

Receive 1-on-1 expert guidance to support your system, providing tailored solutions and proactive insights to supercharge your investment

Access to an extensive repository of best practice guides, product datasheets, system manuals, and other essential resources

Access to software and firmware upgrades, including all critical and recommended updates

Regular business reviews focused on value measurement, ROI, system enhancements, and strategic planning

Monthly virtual check-ins for operational tracking, system health, and maintenance

Ready to optimize your system’s performance with expert support and proactive solutions?

Contact Us

Managed Services

Let us take care of your system, so you can take care of your patients

We understand that taking care of your patients is the core of why your organization exists. However, to run healthcare operations smoothly, you also need support. Many healthcare organizations strategically decided to outsource the management of their RTLS program to RTLS experts so they can focus on their core mission. CenTrak's managed services deliverables include:

Full management of your RTLS system, down to battery replacement and tag cleaning

Change management

Use case expansion planning and execution