Original Source: https://centrak.com/solutions/experience/digital-wayfinding

Increase revenue and enhance the patient experience by simplifying indoor & outdoor hospital navigation

CenTrak offers a complete patient-centric solution, including EMR integrations for real-time appointment reminders with directions to the closest parking area. The solution offers turn-by-turn navigation, highlighted routes, intuitive search by keywords or points-of-interest, and custom routing such as wheelchair-accessible paths.

Experience - Problem

Don't let missed or late appointments slow you down

Hospitals lose significant revenue every year due to late or missed appointments directly related to patient confusion with parking, directions, and unrealistic time estimates. Additionally, staff members are often stopped for directions which takes time away from completing their critical tasks efficiently.

Experience - Solution

Give patients convenient wayfinding options from mobile apps, browsers, and kiosks

Utilizing Bluetooth Low Energy (BLE), GPS, and/or Wi-Fi capabilities, CenTrak enables an enhanced patient experience with step-by-step navigation throughout their healthcare journey. Combining real-time patient wayfinding with other RTLS investments, from a single source, reduces IT burden and maximizes ROI. Alternatively, QR Code signage may be quickly deployed for wayfinding access on any browser or kiosk, eliminating the need for RTLS hardware installation and maintenance.

Digital wayfinding has elevated our patient experience initiatives and gives patients an idea of where they are going before ever stepping foot on campus.

Make your facility more accessible

Powered by Google Maps, CenTrak delivers a cost-effective, flexible and scalable mapping solution for healthcare.

An interactive hospital directory to solve your patient wayfinding pain points

Building floorplans are transformed into interactive, user-friendly maps with easy access to directories, parking areas, lists of local “near me” points of interest (POIs), and more. Patients, visitors, and staff can then use a mobile application, webpage, or dedicated kiosk for directions across campus, between buildings and floors, and back to their parking location

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Provide an Intuitive User Interface

Campus views and individual facility maps are interactive and integrated with Google Maps for a familiar user experience.

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Easily Update Facility Information

Effortlessly keep facility maps and points of interest (POIs) up to date, and manage pathways as needed through the cloud-based CMS.

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Electronic Health Record Integrations

Automatically launch wayfinding & include helpful details in appt. reminders: where to park, fastest route, and time to destination.

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Securely Share Location Information

Patients have the ability to share routes and points of interest via email or SMS with family and friends.

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Increase Patient Throughput

Reduce patient delays and wait times.

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Enhance the Patient Experience

Ease anxieties while increasing HCAHPS scores.

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Decrease Staff Interruptions

Reduce the need for staff to provide directional assistance.

Outdoor to indoor, building to building, floor to floor wayfinding

CenTrak's digital wayfinding solution for hospitals allows for a smooth transition from home, to campus, and finally, to appointment location. Interactive outdoor and indoor maps allow users to zoom in/out, switch floor-level views, and save their parking location. Extend the solution to multiple campuses within one convenient interface.