Healthcare RTLS Success Management
CenTrak's Healthcare RTLS Success Management provides comprehensive solutions including remote system health monitoring with CenTrak Connect Pulse™, expert technical support, personalized customer success resources, and managed services to ensure continuous optimal performance, proactive maintenance, and strategic growth of healthcare real-time location systems.
System Health
Keep your devices, sensors, and tags running at peak performance with CenTrak Connect Pulse™, a remote monitoring solution accessible via web and mobile (iOS/Android). Business Continuity solutions like High Availability and Disaster Recovery help ensure your RTLS system remains fully operational at all times.
- Proactive Maintenance: Continuous system monitoring and upkeep for optimal performance.
- Smart Battery Management: Simplified battery monitoring and device troubleshooting.
- Automated Alerts: Critical system notifications for rapid response.
- Comprehensive Reporting: Detailed reports on hardware performance and system health.
Technical Support
CenTrak products are designed to support high-quality patient care. The technical support offerings include:
- Access to expert technical assistance via phone or web portal.
- Ability to review, update open cases, and generate historical reports for visibility.
- Actionable recommendations based on support ticket analysis and expert advice on best practices to enhance system performance and efficiency.
Customer Success
CenTrak provides resources and support to ensure optimal system performance, including:
- 1-on-1 expert guidance with tailored solutions and proactive insights.
- Access to best practice guides, product datasheets, system manuals, and other resources.
- Software and firmware upgrades, including critical and recommended updates.
- Regular business reviews focused on value measurement, ROI, system enhancements, and strategic planning.
- Monthly virtual check-ins for operational tracking, system health, and maintenance.
Managed Services
CenTrak offers managed services so healthcare organizations can focus on patient care while RTLS experts handle system management. Services include:
- Full management of the RTLS system, including battery replacement and tag cleaning.
- Change management.
- Use case expansion planning and execution.
Find the Right Solution for Your Facility
CenTrak's scalable and robust Real-Time Location System (RTLS) has helped over 2,000 healthcare facilities increase productivity, streamline workflows, improve patient and staff satisfaction, and reduce costs.
Schedule a Pre-Sales Assessment
CenTrak offers pre-sales assessments to help drive successful outcomes. This involves collecting key information across the facility to correlate business requirements to capabilities and conduct a cost/benefit analysis for the most appropriate technology choice.
Related
What Is RTLS?
Real-Time Location Systems (RTLS) in healthcare use IoT technologies like infrared, RFID, Wi-Fi, and BLE to track and manage the real-time location of patients, staff, and equipment within medical facilities, improving workflow efficiency, safety, and quality of care by providing precise location data through badges or sensors communicating with location servers and software dashboards.
The Secret To Gaining Staff Buy In For RTLS
The article explains that gaining staff buy-in for Real-Time Locating Systems (RTLS) in healthcare hinges on clear communication to dispel myths and demonstrate benefits such as enhanced staff protection through discreet emergency alerts, improved efficiency via accurate location tracking, and better documentation of response times, all of which contribute to safer, more efficient patient care environments.
CenTrak RTLS Deployment Process
CenTrak offers a comprehensive RTLS deployment process for healthcare facilities that includes clinical and operational consulting, IoT hardware, software with third-party integrations, coordinated installation and training, and ongoing success management, enabling over 2,000 facilities to enhance productivity, optimize workflows, improve satisfaction, and reduce costs through scalable, flexible, and integrated real-time location solutions.
IoT Devices for Healthcare Facilities
CenTrak offers scalable and flexible IoT RTLS devices and wearables—including BLE, Multi-Mode, and clinical-grade options—for healthcare facilities to locate, monitor, and analyze patients, staff, and assets in real-time, enhancing workflow optimization, safety, cost reduction, and patient and staff experiences through interoperable technology such as UHF, Wi-Fi, Low Frequency, and Gen2IR with features like waterproofing, motion sensors, tamper detection, and configurable buttons.
CenTrak Real-Time Location Systems for Healthcare
CenTrak provides flexible, scalable real-time location systems (RTLS) tailored for healthcare enterprises to enhance patient experience, improve population health, reduce costs, and optimize workflows through comprehensive solutions including asset management, safety, infection control, environmental monitoring, and staff workflow automation, supported by a consultative process of assessment, strategy, and deployment.
Significance of Expert-Led Guidance During Your RTLS Journey
The article emphasizes the importance of expert-led consulting services, like those offered by CenTrak EngageSM, in successfully deploying and managing complex RTLS solutions in healthcare by leveraging industry best practices, specialized training, and operational integration to optimize staff workflows, patient throughput, and asset management, thereby avoiding costly mistakes and ensuring sustained value and improved outcomes.