CenTrak Launches Edge™ Partner Program
CenTrak has launched the Edge™ Partner Program, an open platform leveraging a broad partner ecosystem and certified solution providers to help healthcare organizations like St. Joseph Mercy Oakland optimize their Real-Time Location System (RTLS) deployments for enhanced clinical and financial outcomes through integrated, enterprise-wide location data and flexible services including deployment, device, and success management.
CenTrak®, a leading provider of Enterprise Location Services™ for healthcare, has announced the launch of Edge™—a program designed to help healthcare providers maximize the financial and clinical benefits of CenTrak’s Real-Time Location System (RTLS). Edge leverages an extensive partner ecosystem and emphasizes the importance of an open location platform, enabling integration with both legacy applications and new RTLS-focused solutions.
Edge provides healthcare leaders with enterprise-wide location data to support informed decision-making for patients, staff, and organizational outcomes. Managed through highly qualified Systems Integrators, Edge offers access to over 130 certified Solution Providers. The program is built on flexibility, allowing end-users to prioritize use cases and document value. Services available through Edge include deployment services, device management, and success management.
St. Joseph Mercy Oakland (Pontiac, MI), part of Trinity Health, was among the first to implement Edge. The hospital began deploying CenTrak in 2012, starting with automated nurse call cancellation functionality. According to Robert Jones, Senior Director of Information Technology at St. Joseph Mercy Oakland, CenTrak was chosen for its compatibility with existing technology infrastructure and its ability to integrate with other technologies. The hospital continues to explore opportunities to further integrate and deploy technologies that benefit patients and caregivers.
With Edge, St. Joseph Mercy Oakland has introduced several patient experience enhancements as part of its Intelligent Care System, integrating multiple applications to improve healthcare delivery, efficiency, and quality. The hospital uses Enterprise Location Services to stream location and sensory data to clinical applications and has integrated CenTrak’s services with Nurse Call, Patient Education, Smart Room, and Hand Hygiene Compliance Solutions. The latest integration uses CenTrak Single Use Patient Tags to provide real-time updates of patient location to the hospital’s capacity management system.
About CenTrak
CenTrak improves healthcare operational efficiency and patient care quality through robust and scalable Enterprise Location Services™. The technology supports high-velocity updates and sub-room level accuracy across healthcare enterprises. CenTrak’s RTLS has earned top performance rankings and has been recognized as a Deloitte Technology Fast 500 company for three consecutive years. CenTrak helps healthcare facilities increase productivity, streamline workflows, enhance patient and staff satisfaction, and reduce costs.
About St. Joseph Mercy Oakland
St. Joseph Mercy Oakland is a 443-bed comprehensive, community, teaching hospital in Oakland County, Michigan. Founded in 1927, it has received numerous awards for patient safety, quality, and performance, and consistently ranks among the top hospitals nationwide. The hospital combines advanced medicine with personal care to support patient wellness.
About Saint Joseph Mercy Health System
Saint Joseph Mercy Health System (SJMHS) serves seven counties in southeast Michigan and includes five hospitals with a combined 1,553 licensed beds, multiple outpatient centers, urgent care facilities, and specialty centers. SJMHS employs over 16,200 individuals and has a medical staff of nearly 2,700 physicians. The organization is a member of Trinity Health, a leading Catholic healthcare system operating in 22 states, employing about 97,000 people, and returning nearly $1 billion annually to communities through charity care and benefit programs.
Related
The Secret to Gaining Staff Buy-In for RTLS
The article explains that gaining staff buy-in for Real-Time Locating Systems (RTLS) in healthcare hinges on clear communication to dispel myths and demonstrate benefits such as enhanced staff protection through discreet emergency alerts, improved efficiency via accurate location tracking and streamlined workflows, ultimately leading to faster patient response times and better documentation.
CenTrak Partners
CenTrak's Gold Partners include Baxter, which provides innovative healthcare products and digital solutions for personalized patient care; Beacon, specializing in critical communications and IT solutions; CEC, a nationally recognized systems integrator offering custom technology solutions; Civica, a long-term CenTrak reseller delivering RTLS location visibility software for healthcare; and Convergint, a global systems integrator focused on healthcare safety and service excellence.
Upgrading Or Replacing Your Infant Protection System?
Healthcare facilities upgrading or replacing infant protection systems should prioritize comfortable, unobtrusive wearable RTLS devices for infants and mothers, intuitive and easy-to-use technology for staff with features like auto-enrollment and customized transport options, and robust connectivity with real-time alerting and reporting to effectively prevent infant abduction and ensure safety.
The Secret To Gaining Staff Buy In For RTLS
The article explains that gaining staff buy-in for Real-Time Locating Systems (RTLS) in healthcare hinges on clear communication to dispel myths and demonstrate benefits such as enhanced staff protection through discreet emergency alerts, improved efficiency via accurate location tracking, and better documentation of response times, all of which contribute to safer, more efficient patient care environments.
CenTrak News & Events
CenTrak has recently advanced its RTLS platform with enhanced healthcare integrations, showcased AI-powered location intelligence at HIMSS 2026, expanded its portfolio with plug-and-play BLE solutions, appointed Steffi Thorlichen as Chief Customer Experience Officer and Marcus Flack as Chief Technology Officer, was named Global Healthcare RTLS Company of the Year by Frost & Sullivan, and announced a partnership with The Leapfrog Group.
CenTrak Recognized for Standout Industry Performance
CenTrak, a leading healthcare enterprise location services provider, earned a high performance score of 88.6 in KLAS's 2019 Real-Time Location Systems report, with customers praising its versatile technology for asset tracking, staff locating, hand hygiene compliance, and integration with nurse call systems, highlighting significant time savings and improved patient care, while CEO Ari Naim emphasized the company's commitment to scalable, data-driven solutions that reduce costs and enhance patient satisfaction.